BitRaser Mobile Eraser & Diagnostics provides a secure and permanent data erasure solution for iPads. This software is used by organizations, refurbishers, and mobile data erasure companies to facilitate the safe disposal, reuse, or resale of mobile devices. It can wipe up to 40 devices simultaneously using 14 data erasure methods and supports all generations of iPad such as iPad Air 4th Gen, iPad 8th Gen, iPad Pro 4th Gen, iPad 7th Gen, iPad Air 3rd Gen, iPad 6th Gen, iPad Air 2, etc. The software is compatible with Windows 11, 10, 8.1, 8, and 7, and can erase devices running iOS 12.5.7 or later.
There are two stages defined for this KB.
Stage 1: Download & Install BitRaser Mobile Eraser & Diagnostics
Stage 2: Connect & Erase iPads
Stage 1: Download & Install BitRaser Mobile Eraser & Diagnostics
Step 1: Post-purchasing, click the application download link and log in with using credentials received via email. Then download the Windows variant of “BitRaser Mobile Eraser & Diagnostics” from the ‘Download BitRaser’ section (See Image 1).
Image 1: Download BitRaser Section – Cloud Console
Step 2: Once the .exe file is extracted, double-click on the application file to launch the installer. Then click ‘Next’ and follow the on-screen instructions to complete the installation (See Image 2).
Image 2: BitRaser Mobile Eraser & Diagnostics Setup Window
Step 3: Accept the license agreement and click ‘Install’ to continue with the installation process (See Image 3).
Image 3: BitRaser Mobile Eraser & Diagnostics Installation Window
Step 4: Once done with installation, click ‘Finish’ to exit from the setup and launch the application (See Image 4). Then, BitRaser will start and display the initialization screen.
Image 4: BitRaser Mobile Eraser & Diagnostics Installation Completed
You have successfully installed BitRaser Mobile Eraser and Diagnostics. The application is now ready to securely erase all generations of iPad devices connected to your machine.
Stage 2: Connect & Erase iPads
Step 1: The application opens to the ‘User’ tab by default. Enter your BitRaser Cloud credentials and click ‘Log in’. The application connects to the BitRaser Cloud Console and fetch all the available Mobile Erasure licenses. Once the status changes to Connected, click 'OK' to proceed (See Image 5).
Note: You can select the "Auto login when BitRaser starts" checkbox to automatically log in to the BitRaser Cloud Console whenever the application starts.
Image 5: BitRaser User Login Tab
Step 2: Connect the iPad to your machine using a USB cable. When the “Trust This Computer?” prompt appears on the iPad, click ‘Trust’ to establish the connection (See Image 6).
Image 6: iPad Air 11- inch Trust This Computer Screen
Step 3: The software interface will start displaying the list of all the iPad devices plugged into the computer. Before erasing device, choose the applicable erasure method from the left bottom corner of the screen (See Image 7).
Note: By default, the 'NIST 800-88 Purge' erasure method is selected. If required, choose a different erasure method based on your company’s data destruction policy or client requirements.
Image 7: BitRaser Erasure Methods
The application provides certain erasure settings such as;
- Auto-start erasure when the device is connected
- Restore device with latest Firmware
- Skip device setup after erasure
Note: The Skip Setup feature won't function when either FMIP or MDM is enabled on the device, or if the device is in recovery mode.
Under the ‘Erasure’ tab, you can configure the ‘minimum battery’ percentage required for erasure and the ‘number of retry attempts in case of a connection failure’. You also have an option to retrieve the device’s MDM and FMIP status when it is connected (See Image 8).
Image 8: BitRaser Mobile Eraser Settings for iOS
Step 4: Once done, click ‘Erase’ in its device panel to wipe selected iPad. Then, click ‘Proceed’ to start the erasure process (See Image 9a and 9b).
Image 9a: BitRaser Mobile Eraser Confirmation Dialog
Image 9b: BitRaser Mobile Eraser Restoring in Progress
When the erasure process is completed successfully, the interface will display ‘Completed’ as the final status (See Image 10).
Image 10: iPad Erasure Completed Status
A digitally signed erasure report will be automatically saved to your BitRaser Cloud account. It includes details such as the erasure date and time, erasure status, and device hardware and firmware information. To preview the report, click the ‘Report’ tab (See the Report below).
iPad Air 11-inch Erasure Report
