How can we help you today?

You can transfer licenses from the Cloud Console to the Offline USB Lock using the *License Manager* feature. Learn how to transfer licenses from the Cloud Console to the Offline USB Lock

Before booting BitRaser Drive Eraser, ensure that the following BIOS settings are configured, where applicable:

● Secure Boot: Disabled

● SATA/Storage Mode: AHCI

● Intel VMD: Disabled

● RAID Mode: Disabled

● Boot Priority: BitRaser USB or PXE/Network Boot

If the drive is not detected, recheck the AHCI, VMD, and RAID settings and retry using the latest BitRaser ISO.

Note: BIOS options and their names may vary depending on the system manufacturer and model.

No. An internet connection is not required to start or complete the drive wiping process. It is required after the process is complete to upload the erasure report to the Cloud Console.

BitRaser Drive Eraser follows a *Pay-Per-Drive* licensing model, where one license is required to erase one drive.

The license is deducted when the erasure process is initiated by clicking the *“Erase”* button.